Question 201
Scenario: Customer Support Resolution Agent
An Agent SDK support agent handles returns, billing disputes and account issues through MCP tools like get_customer, lookup_order, process_refund and escalate_to_human. It aims to resolve most cases on first contact — and to know exactly when to hand off to a human.
Read the full scenario lessonWhen designing hooks for a Claude Agent SDK application, a developer wants to enforce a compliance rule that prevents refund processing for amounts exceeding $500 without manager approval. Which hook configuration correctly implements this?