Question 200
Scenario: Customer Support Resolution Agent
An Agent SDK support agent handles returns, billing disputes and account issues through MCP tools like get_customer, lookup_order, process_refund and escalate_to_human. It aims to resolve most cases on first contact — and to know exactly when to hand off to a human.
Read the full scenario lessonA support agent system needs to handle multi-concern customer requests (e.g., a billing dispute AND a feature question in the same message). Currently, the agent addresses only the first concern and ignores subsequent ones. What is the recommended approach to handle this?