Question 157
Scenario: Customer Support Resolution Agent
An Agent SDK support agent handles returns, billing disputes and account issues through MCP tools like get_customer, lookup_order, process_refund and escalate_to_human. It aims to resolve most cases on first contact — and to know exactly when to hand off to a human.
Read the full scenario lessonYou are designing an MCP tool to look up customer orders. Which approach to tool descriptions is recommended to ensure reliable tool selection by Claude?