During testing, you find that when a customer says “I need a refund for my recent purchase,” the agent calls…

Question

During testing, you find that when a customer says “I need a refund for my recent purchase,” the agent calls process _refund immediately – but populates the required order_id parameter with a plausible-looking but fabricated value instead of first calling lookup_order to retrieve the actual order ID. The refund call fails because the fabricated ID doesn’t exist. Which change directly addresses the root cause of the agent fabricating the order_id value?

Accepted Answer

B. Update the process_refund tool description to explicitly state that order_id must be obtained from a prior lookup_order call and must never be assumed or invented.

Answer

A. Switch tool_choice from “auto” to “any” to force the agent to make a tool call on every turn.

Answer

C. Pre-parse incoming customer messages to extract any order IDs mentioned, and inject them into the conversation context before passing to Claude.

Answer

D. Add server-side validation that checks whether the order_id exists in your database before executing the refund, returning an error to the agent if not found.

Question 48