Compliance requires that refunds exceeding $500 must automatically escalate to a human agent – this rule…

Question

Compliance requires that refunds exceeding $500 must automatically escalate to a human agent – this rule cannot be left to model discretion. Despite clear system prompt instructions, production logs show the agent occasionally processes high-value refunds directly (3% failure rate). How should you achieve guaranteed compliance?

Accepted Answer

C. Implement a hook to intercept tool calls; when the refund process amount exceeds $500, block it and invoke human escalation.

Answer

A. Modify the refund tool to return an error with message “Amount exceeds policy limit – please escalate” when threshold is exceeded.

Answer

B. Add few-shot examples to the prompt showing correct escalation behavior at various refund amounts ($400, $500, $600).

Answer

D. Strengthen the system prompt with emphatic language: “CRITICAL POLICY: Refunds over $500 MUST trigger human escalation. NEVER process these directly.”

Question 31