Question 267
Scenario: Customer Support Resolution Agent
An Agent SDK support agent handles returns, billing disputes and account issues through MCP tools like get_customer, lookup_order, process_refund and escalate_to_human. It aims to resolve most cases on first contact — and to know exactly when to hand off to a human.
Read the full scenario lessonAn AI engineer is implementing an evaluation framework for their agent system. They want to measure whether the agent asks for clarification when a customer's request is ambiguous rather than making assumptions. What evaluation metric captures this behavior?