Production data shows that in 12% of cases, your agent skips `get_customer` entirely and calls…

Question

Production data shows that in 12% of cases, your agent skips `get_customer` entirely and calls `lookup_order` using only the customer's stated name, occasionally leading to misidentified accounts and incorrect refunds. What change would most effectively address this reliability issue?

Accepted Answer

A. Add a programmatic prerequisite that blocks `lookup_order` and `process_refund` calls until `get_customer` has returned a verified customer ID.

Answer

B. Enhance the system prompt to state that customer verification via `get_customer` is mandatory before any order operations.

Answer

C. Add few-shot examples showing the agent always calling `get_customer` first, even when customers volunteer order details.

Answer

D. Implement a routing classifier that analyzes each request and enables only the subset of tools appropriate for that request type.

Question 249