Your CRM agent's delete_contact tool handles requests like "delete the duplicate entry for Acme Corp." The…

Question

Your CRM agent's delete_contact tool handles requests like "delete the duplicate entry for Acme Corp." The database contains similarly named records (e.g., "Acme Corp," "Acme Corporation," "ACME Corp Inc."), and analytics show 8% of deletions are reversed within 24 hours due to misidentified records. Users have also complained that the current multi-step confirmation flow adds too much friction to routine cleanup tasks. Which approach most effectively reduces the error rate while maintaining workflow efficiency?

Accepted Answer

A. Present matched records with differentiating fields and require single-click confirmation of the intended target before executing deletion.

Answer

B. Require users to supply the exact record ID from the CRM interface rather than using natural language references to contact names.

Answer

C. Deploy automated duplicate detection that identifies and merges probable duplicates, removing the need for manual deletion requests.

Answer

D. Implement soft-delete with a 30-day recovery window so users can undo mistakes without slowing down the deletion workflow.

Question 216