Question 203
Scenario: Customer Support Resolution Agent
An Agent SDK support agent handles returns, billing disputes and account issues through MCP tools like get_customer, lookup_order, process_refund and escalate_to_human. It aims to resolve most cases on first contact — and to know exactly when to hand off to a human.
Read the full scenario lessonA developer is building a customer support agent and needs to decide between using adaptive decomposition versus a fixed sequential pipeline for handling support tickets. Tickets range from simple password resets (70% of volume) to complex multi-system outage investigations (5% of volume). Which approach is most appropriate?