A customer support agent built with the Claude Agent SDK needs to correctly identify when to resolve a case…

Question

A customer support agent built with the Claude Agent SDK needs to correctly identify when to resolve a case autonomously versus when to trigger human escalation. Which of the following represents an architectural anti-pattern for triggering escalation?

Accepted Answer

C. Escalating based on negative customer sentiment or self-reported low model confidence scores.

Answer

A. Escalating when the agent detects a policy gap not covered by its existing knowledge base.

Answer

B. Escalating immediately when the customer explicitly demands to speak to a human representative.

Answer

D. Escalating when a deterministic programmatic hook blocks a business operation that exceeds the agent's permission limits.

Question 185